Question 1

What is Baligyo?

Accepted Answer

Baligyo is a cloud-based POS and business management platform for Philippine retailers. It helps you manage sales, products, inventory, purchasing, customers, employees, returns, warranties, and operational reports in one place.

Question 2

Who can use Baligyo?

Accepted Answer

Baligyo is designed for hardware stores, motor parts shops, sari-sari stores, restaurants and cafés, groceries and minimarts, and other retail businesses that need day-to-day control of sales and stock.

Question 3

Can I use Baligyo in a web browser?

Accepted Answer

Yes. Baligyo runs in a modern web browser, so you can access it from a computer or compatible device without installing a separate desktop application. You can also add Baligyo to your device as a Progressive Web App when your browser supports it.

Question 4

Does Baligyo support multiple stores or branches?

Accepted Answer

Yes. Baligyo supports multi-store operations, including store records, employee store access, inventory by store, and stock transfers between stores. The number of stores you can use depends on your active subscription plan.

Question 5

How do I get started with Baligyo?

Accepted Answer

Choose a plan and create your Baligyo business account. After registration and sign-in, you can set up business details, stores, products, employees, and start recording sales. Free plan accounts are ready immediately; paid plans stay pending until your bank-transfer payment is verified.

Question 6

Do I need special POS hardware?

Accepted Answer

No special POS terminal is required to start. You can use a computer or compatible device with a browser. Optional barcode workflows are supported in the product and POS modules when you use barcodes on your products.

Question 7

What should I set up first?

Accepted Answer

Start with business and store information, then add product categories, brands, units, and products. Create employee accounts with the right roles if needed, then open POS to begin selling. You can refine inventory, suppliers, and reports as you go.

Question 8

How do I create and complete a sale?

Accepted Answer

Open POS, select the store context, add products to the cart by search or barcode, review the totals, choose cash or credit payment, and complete the sale. Completed sales are saved in sales history and update inventory according to Baligyo’s sale workflow.

Question 9

How do I find products in POS?

Accepted Answer

You can search products by name, SKU, or barcode, then add them to the cart. Products that are available for sale appear based on your catalog and stock rules for the active store.

Question 10

Does Baligyo support barcode scanning?

Accepted Answer

Yes. Products can store barcode values, and POS supports barcode-based product lookup so cashiers can scan or enter barcodes during a sale.

Question 11

What payment methods are available in POS?

Accepted Answer

POS supports cash and credit sales. For cash sales, you can record the amount received and Baligyo calculates change. Credit sales can be tracked as unpaid or paid in sales management.

Question 12

Do I need a customer to complete a sale?

Accepted Answer

No. A customer is optional. You can complete a walk-in sale without selecting a customer, or attach a customer profile when you want the sale linked to that customer.

Question 13

Can I print or save a transaction document after a sale?

Accepted Answer

Yes. Depending on your business and invoice settings, Baligyo can show transaction documents for completed sales that you can print or save. These documents are system-generated transaction records for internal use and are not BIR-registered invoices.

Question 14

How do I create and manage products?

Accepted Answer

In Products, you can add product details such as name, SKU, barcode, category, brand, unit, pricing, cost, reorder level, image, and status. You can also search, edit, and organize products as your catalog grows.

Question 15

Can I manage categories, brands, and units?

Accepted Answer

Yes. Baligyo includes dedicated management for product categories, brands, and units (including unit abbreviations) so your catalog stays organized and consistent.

Question 16

Can I deactivate a product?

Accepted Answer

Yes. Products can be marked active or inactive so you can keep historical records while controlling which items remain available for day-to-day use.

Question 17

How do I view current stock?

Accepted Answer

Inventory Stock shows on-hand quantities by product and store, including stock status such as in stock, low stock, or out of stock. You can search and filter to monitor availability.

Question 18

Can I review stock movements and history?

Accepted Answer

Yes. Inventory Movements records stock changes from operational activity such as sales, purchases, adjustments, transfers, stock counts, returns, and related inventory events.

Question 19

Does Baligyo support adjustments, stock counts, and transfers?

Accepted Answer

Yes. You can increase or decrease stock with adjustments, perform physical stock counts, and transfer stock between stores. These tools help keep inventory accurate across branches.

Question 20

How do reorder levels and low-stock monitoring work?

Accepted Answer

Each product can have a reorder level. Inventory views and reports highlight low-stock and out-of-stock items so you can replenish before you run out.

Question 21

Can I manage supplier information?

Accepted Answer

Yes. Suppliers can store contact details, status, and related information so purchasing stays organized and reusable for future orders.

Question 22

How do purchases work?

Accepted Answer

You can create purchases linked to suppliers and stores, add products and quantities, then manage the purchase through Baligyo’s purchasing workflow, including receiving stock when goods arrive.

Question 23

How do I receive purchased products?

Accepted Answer

When goods arrive, use the purchase receiving flow to record received quantities. Received stock updates inventory for the selected store according to the purchasing workflow.

Question 24

Where can I view sales transactions?

Accepted Answer

Sales history lists completed and recorded transactions with filters and search so you can review sale details, payment method, status, store, and related information.

Question 25

How do credit sales work?

Accepted Answer

Credit sales can be completed without collecting cash immediately. You can later mark a credit sale as paid when the customer settles the balance, and track unpaid versus paid status in sales management.

Question 26

Can I analyze sales performance?

Accepted Answer

Yes. Reports include sales analytics such as gross sales, transaction counts, trends, sales by store, and top products for the periods and filters you select.

Question 27

Can I create and manage customer profiles?

Accepted Answer

Yes. Customer records can include name, customer number, contact details, address, status, and notes. You can search, view, edit, and activate or deactivate customers as needed.

Question 28

Can I associate a customer with a sale?

Accepted Answer

Yes. When creating a sale, you can optionally select a customer so the transaction is linked to that customer record. Customer association is optional for every sale.

Question 29

How do returns work?

Accepted Answer

Returns are processed against completed sales. You can create a return, review items and quantities, and move the return through statuses such as pending, approved, rejected, or completed according to your permissions and workflow.

Question 30

Does Baligyo support warranty claims?

Accepted Answer

Yes. You can create warranty claims linked to completed sales, track claim status, record resolutions, and complete supported replacement workflows where your business settings and permissions allow.

Question 31

How do employee accounts work?

Accepted Answer

Owners can create employee accounts with name, email, password, role, status, default store, and authorized store access. Employees then sign in with their own credentials.

Question 32

Does Baligyo use role-based access control?

Accepted Answer

Yes. Roles and permissions control which screens and actions each employee can use, such as POS, inventory, purchasing, reports, or settings. This helps limit access to what each person needs.

Question 33

Can I limit which stores an employee can access?

Accepted Answer

Yes. Each employee can have a default store and selected store access. Some roles may have broader access based on their assigned permissions.

Question 34

Can I deactivate an employee account?

Accepted Answer

Yes. Employee accounts can be set to active or inactive so you can remove day-to-day access while preserving historical activity linked to that user.

Question 35

How do I manage stores and branches?

Accepted Answer

In store settings, you can create and update store records with details such as name, code, address, contact information, and status. Inactive stores remain available for historical records.

Question 36

How does inventory work across multiple stores?

Accepted Answer

Stock is tracked by store. Employees with the right access can view stock, transfer inventory between stores, and run store-filtered reports so each branch stays accurate.

Question 37

What reports are available?

Accepted Answer

Baligyo includes a reports overview plus dedicated sales, product performance, inventory, purchasing, customer analytics, and returns & warranty reports. You can filter by date range and store where supported.

Question 38

What kind of insights can I see?

Accepted Answer

Reports can show gross sales, transaction counts, sales trends, top products, inventory statuses, purchasing activity, customer analytics, and returns or warranty summaries based on your completed operational data.

Question 39

How do I view my current subscription?

Accepted Answer

Open Settings → Subscription to see your current plan, billing period, usage against plan limits for users, stores, and products, and related subscription status.

Question 40

How do subscription payments work?

Accepted Answer

Paid plans use manual bank-transfer payment submission with a receipt upload. Submitted payments stay pending until Baligyo verifies them. You can also review payment history from your subscription page.

Question 41

Can I change my subscription plan?

Accepted Answer

Yes. From subscription settings you can start a plan change flow. Availability and timing depend on your current plan status and Baligyo’s subscription workflow, including any scheduled changes shown in your account.

Question 42

What limits apply to my plan?

Accepted Answer

Each plan defines limits such as users, stores, and products. Your subscription page shows the current usage against those limits for your active plan.

Question 43

How does account security work?

Accepted Answer

Users sign in with their account credentials. Baligyo uses authenticated sessions for platform access, and account holders can manage profile and password settings according to the available account screens.

Question 44

Can I see who performed important actions?

Accepted Answer

Yes. Activity History records meaningful business actions with details such as the user, action, resource, store, and date so you can review operational activity.

Question 45

Does Baligyo have notifications?

Accepted Answer

Yes. The application includes an in-app notifications area for system and announcement messages relevant to your account. Delivery depends on what Baligyo posts into that notifications feed.

Question 46

Can I configure invoice and document settings?

Accepted Answer

Yes. Business and invoicing settings let you manage business information and document-related configuration used when generating transaction documents from sales.

Question 47

Are Baligyo sale documents BIR-registered invoices?

Accepted Answer

No. Documents generated from Baligyo sales are system-generated transaction records for internal business use. They are not BIR-registered or BIR-accredited invoices. Use your own compliant invoicing process when a legal invoice is required.

Question 48

Can I print or save sale documents?

Accepted Answer

Yes. When invoice printing is enabled for your business, completed sales can provide printable or savable transaction documents according to your settings and device capabilities.

Frequently Asked Questions

General Information

Getting Started

Point of Sale (POS)

Products and Categories

Inventory Management

Suppliers and Purchasing

Sales and Payments

Customers

Returns and Warranties

Employees and Access Control

Stores and Multi-Store Management

Reports and Analytics

Subscription and Billing

Security and Account Management

Invoicing and Printing